Shipping Policy

 

Whata Basket allows you to place your order in advance. Simply use our delivery date selector at checkout.  

*Please note transit times by province below.

 

Express Shipping- Only select this option if you want your basket shipped next day outside Ontario/Quebec. Order your baskets in advance to avoid higher shipping fees. Whata Basket has a delivery date selector that allows you to order your baskets in advance to avoid higher shipping fees. Refer to our transit times below when using our delivery date selector. Average transit times are 2- 4 days outside of Ontario. We recommend submitting your orders 5 days in advance when using our delivery date selector. Next day delivery is not guaranteed in rural areas, but transit times are increased significantly due to our air service

 

***PLEASE NOTE, DUE TO THE GLOBAL PANDEMIC TRANSIT TIMES DO VARY

 

 

 

**PLEASE NOTE, DUE TO THE GLOBAL PANDEMIC TRANSIT TIMES DO VARY    
       
       
       
Orders placed before 3:00 P.M will leave our facility on the same day. After 3:00 P.M will leave the next business day.  Transit Time Ground Next Day Delivery-2 Extra Days During Holidays (Postal Codes Containing a 0 in it will take up to an additional 4 business days.
       
Orders Placed after 3:00 P.M will leave next day.      
Newfoundland & Labrador 4 Days  $18 $50.00
Nova Scotia 2 Days  $18 $50.00
PEI 2 Days  $18 $50.00
New Brunswick 2 Days  $18 $50.00
Quebec 2 Days $16 $50.00
Manitoba 2 Days  $16 $50.00
Saskatchewan 3 Days  $18 $50.00
Alberta 4 Days  $18 $50.00
British Columbia 5 Days  $18 $55.00
Northwest Territories and Nunavat 3 Days  $75  $100
US 2-6 Days $30.00 $75.00
Ontario 1-2 Days $15.00 N/A
       

 

 

Please allow 2-5 extra days in transit for rural areas.

 

24 HOUR SHIPPING GUARANTEE-On Orders placed before 3:00 P.M. This means your order will SHIP from our facility

***This is not applicable during peak holiday seasons.


We guarantee that all orders will be shipped within 24 hours or else the shipping is free. This only applies Monday through Friday, and all orders placed on Friday will be shipped on Monday. For example, an order placed on a Friday at 3:00 pm will be shipped by 3:00 pm Monday. Orders placed on weekends will be shipped on Monday. Special requests or special orders may be excluded from this guarantee. Orders placed before 12:00 P.M will be shipped same day unless otherwise specified. Orders placed after 12:00 P.M will be shipped the following day. 

 

CORRECT ADDRESS
We cannot assume responsibility for delays in shipment due to wrong or incomplete addresses therefore, we ask that you make sure that you have a correct ship to address and daytime phone number for the recipient before ordering. In the event that the wrong delivery address is provided, there will be a $25 surcharge for delivery address correction.

If a gift is being delivered to a HOTEL or Hospital, please be sure to provide the recipient's room number and phone number. Again, we recommend the gift be sent to a business or home address in case the recipient is discharged early. A 2nd delivery fee will be charged to your Credit Card for any re-routing of packages. We CAN NOT ship to P.O Boxes OR RR#'s. Please provide FULL ADDRESSES AND A PHONE NUMBER TO CALL THE RECIPIENT.

If you still have questions, please call (1-800-571-9472) or email us at [email protected] Thank you!

 

Holiday Season

We try our best to meet the heavy demand of the Holiday Season. Online orders can take up to 3-4 business days before they are shipped out. If you have any special requests, please do not hesitate to call us.

 

 

The Whata Basket Team